Refund policy

At VersaTails, we’re proud pet parents, just like you. We believe every dog deserves a cozy place to rest, and every dog parent deserves peace of mind. That’s why we’ve created policies that are easy to understand.


State Law Compliance.

Insofar as this Returns & Refunds contradicts any State laws applicable in your State of residence, the terms of such applicable State law shall prevail. Without derogation from the foregoing, residents of California may be entitled to additional protections under the Song-Beverly Consumer Warranty Act.


Return Policy

Need to send it back? We get it. Here’s when you can:

We’ll gladly accept returns if:

  • Unused Products: The original box is unopened and unused within 30 days of delivery (will not apply to items that have already been exchanged).

  • Defective Product: If you believe there is a manufacturing defect (and the bed is unused), please report to us within 7 days of delivery, while including Videos.

  • Shipping Damage: if you believe the bed to have been damaged during shipping (and the bed is unused), please report to us within 7 days of delivery, while including photos.

  • Wrong Item: If you received a different item from that which was ordered, please report this to us within 7 days of delivery, while including photos. 

Please note that if a delivery is made in separate parcels, the time frames provided above shall apply to each item individually based on its respective date of delivery.

We can't accept returns if:

  • Mattress unsealed.
    For hygiene reasons, we’re not able to accept returns once the mattress has been opened or used. This helps us make sure every dog gets a fresh, never-used bed,  just like you’d expect for yours.

  • Tags are removed

  • Packaging is missing (unless we’ve given the OK)

  • It’s a Sale Item. Items marked as ‘Sale’, ‘Clearance’, ‘Final’ or on which a discount of 20 percent or more from the original price will be considered a sale item. 

  • Custom made and personalized items

  • Bundles


How to Return?

  • Contact us within the time periods specified above, by email to support@versatails.com.

  • We'll provide you with a Return Authorization (RA) number and a pre-paid shipping label.

  • Pack the item in its original packaging with the RA number you received from us.

  • Ship using our prepaid label or your chosen carrier.


Shipping & Restocking:

  • In the event of a manufacturing defect approved for return or if you received the wrong products due to our error, we will provide a prepaid shipping label. 

  • For all other eligible returns, we'll provide a prepaid return shipping label as a convenience. 10% Return shipping & handling fee will be deducted from your refund. 

  • Beds returned without prior approval or not in their original packaging will not be eligible for a refund. Return shipping costs will also be the customer’s responsibility and are non-refundable. 

  • Feel free to open the bed cover and check your dog’s size. Size exchanges are possible as long as the mattress remains sealed and the cover is in new, unused condition. Please note, that if you use this exchange service to get another size bed, we will no longer offer a refund for an unused product. Refunds for defective items will still apply. Please verify pet size on the bed cover before opening the mattress.
    In case you ordered the wrong size, please note that return shipping costs will be your responsibility, so we recommend that you use our size guide before placing an order.

Third-Party Products: Items from other manufacturers offered on our site follow the same return timeframes, but may have different warranty terms (see product page).


Refund Policy

Trying something new for your dog should feel exciting, not stressful. That’s why we keep things friendly.

Once your return makes it back to us and passes inspection, here’s what happens:

  • You'll receive a refund to your original payment method, less the return shipping & handling fee. Returns due to a defect or our error are refunded in full. 

  • We process all refunds and credits after confirming the return meets our guidelines.
    Once approved, most refunds show up within 7–10 business days. 

Fair Use

We’re here to help as many dogs and pet parents as we can, which means we need to keep our policies fair and sustainable.

Here’s what that looks like:

  • We limit returns to 2 items per household in any 12-month period.

  • We track returns by name, address, and payment method

  • All returns require an RA (Return Authorization) to move forward

  • Excessive returns may result in account restrictions

  • We reserve the right to refuse returns that don't meet stated conditions

Our goal is happy tails all around, yours and your pup’s. If something’s not quite right with your order, reach us at support@versatails.com and we’ll do our best to make it right.