The VersaTails Promise & Dog Bed Warranty

The VersaTails Promise

1-Year Mattress Warranty

We designed the VersaTails bed as a long-term investment in your dog's health and comfort. We stand confidently behind our craftsmanship, which is why every bed is backed by our straightforward promise to you.

What’s Covered

Lasting Support

Indentations or flattening of the foam core greater than two inches.

Structural Integrity

Physical flaws in the foam, such as cracking or splitting, that occur despite proper handling.

Layer Adhesion

Failure of the foam layers to remain bonded together.

What’s Not Covered

Normal Wear & Tear: Natural fading, pilling, or wear on the outer cover and bolsters from regular use.

Pet Damage: Damage from chewing, digging, scratching, or tearing.

Improper Care: Damage from washing the foam core, accidents, or use of harsh cleaning chemicals.

The Small Letters

This warranty provides for a one-time replacement per bed.

This promise is available to the original purchaser only.

Valid for beds located in the continental U.S.

Our Simple & Fair Claims Process

Step 1

Submit Order Details

Email our support team with your original order number and the issue.

Step 2

Provide Visual Proof

Attach a few clear photos and videos of the defect. This helps us assess the issue quickly without requiring you to ship the product back.

Step 3

Claim Approval & Replacement

Our team will review your claim. If approved, we will ship you a new replacement orthopedic mattress core, free of charge.

Maintain

A Lifetime of Comfort: Caring For Your Bed

Proper care is the best way to ensure your VersaTails bed provides years of support. While the cover is fully machine washable, the orthopedic foam core should never get wet.

View Our Full Care Guide

Training

A Warm Welcome: Introducing Your Dog to Their New Bed

A new bed is an exciting addition, but a new scent and texture can sometimes make a dog hesitant. The key to a successful introduction is creating a positive association. Placing a familiar blanket or a favorite toy on the bed can make it feel like home right away.

For more tips on positive reinforcement and training, please see our full New Bed Introduction Guide.

View Our Introduction Guide

Contact Us

Still Need Help?

Whether you have a question, concern, or just want to say hi - we're all ears. Reach out to our team and we’ll get back to you as quickly as possible.
We’re here to help, always.

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